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Encompass Help Desk Associate (Systems Admin Remote)

Remote, TX · Banking/Loans


Member of the Mortgage Help Desk supporting all Mortgage specific applications including, but not limited to, Encompass, Blend, and Tabrasa.


  • Contribute to improving customer support by actively responding to queries and handling complaints.
  • Ensure customer service is timely and accurate on a daily basis.
  • Provides Product System Support for related Business Units for both set-up and maintenance activities.
  • Provide Liaison Services between Business Units and vendors.
  • Acts as the Application Specialist providing Application support for related Business Units.
  • Analyzes business and user needs, documents requirements and works with Business Analyst group to translate into proper system/customer requirements specifications.
  • Advises on methods to improve business processes.
  • Considers the business implications of the application of technology to the current and future business environment. 
  • Acts as a liaison between customer and technical solutions/support groups to identify business processes, systems, and product requirements.
  • Researches and identifies solutions to problems.
  • Provide customer feedback to the appropriate internal teams, like product developers.
  • All other duties as assigned.


  • 3+ years administering Ellie Mae Encompass
  • 3+ years working in Mortgage
  • Proven work experience in a customer supporting role
  • Customer-service oriented with a problem-solving attitude.
  • Excellent written and verbal communications skills.
The EMAC Group is a Headhunting and Executive Search Firm for the mortgage industry. Our clients range from regional and national banks, direct-to-agency lenders and correspondent mortgage bankers that are focused on acquiring the best talent.

We realize the search for your Ideal Job requires time, our Talent Agents provide you with one-on-one interview preparation and coaching to help you find the best-fit employers to achieve your career aspirations.

We respect your privacy and all inquiries are strictly confidential.

The team at EMAC has helped thousands of industry professionals like you find their ideal job since 1995.

Schedule a confidential Discovery Call!  

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