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Fulfillment Support Supervisor

Greater Detroit Area, MI · Banking/Loans
Aggressive Growth Bank Client seeks Experienced Fulfillment Professional to support corporate and branch expansion.

The Fulfillment Support Supervisor will develop and conduct a variety of new hire onboarding and ongoing training classes to include but not limited to: mortgage lending; the functionality of use of AllRegs, access to the Product Matrixes and system work necessary to lock a loan; loan closing and post-closing fundamentals; compliance fundamentals; loan processing and system use; and introduction to the use of Encompass.
 Essential Job Duties:
  • Provide feedback to management regarding the effectiveness and success of the various training programs.
  • Develop and conduct training sessions related to the implementation of new software applications, procedures, products, and compliance requirements.
  • Develop and conduct training sessions related to department cross-training.
  • Conduct web-based trainings and travel to branches as required. 
  • Maintain process and procedure documentation as it pertains to the training material required for the primary mortgage loan origination system.
  • Provide feedback regarding the effectiveness of training and individual employee results, job performance concerns, and future learning plans.
  • Coordinate training meetings and events.
  • Work to improve training methods and skills; finds and incorporates improved training methods.
  • Respond to daily affiliate inquiries and assist with resolution of production problems.
  • Assist others and serve as a back-up various departments as needed.
  • Performs other duties as assigned.

Job Requirements:
  • Bachelor’s degree or equivalent experience. 
  • 5 - 7 years mortgage industry experience required.
  • 1 – 3  years experience in a training role preferred.
  • Must have good training techniques and presentation skills.
  • Good public speaker at ease moderating large groups.
  • Creative ability, writing proficiency, visual graphics design ability.
  • Ability to establish and maintain effective and comfortable relationships with employees, supervisors, and senior management.
  • Must be able to articulate performance outcomes objectively for trainees and managers.
  • Advanced knowledge of MS Word, Excel, Outlook and PowerPoint.
  • Must be available to travel to affiliate locations as is necessary, including out of state.
  • Exceptional facilitation, presentation, and listening skills.
  • Excellent verbal and written communication skills.
  • Strong writing skills, attentive to details and capacity to develop quality training material.
  • Strong written and verbal communication skills; ability to establish and maintain effective and comfortable relationships with employees, supervisors and senior management.
  • Highly proficient in time management, organization, planning and prioritization.
  • Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic.
  • Ability to manage changing priorities, meet deadlines and adapt to a changing business environment.
  • Familiar with new technology systems and paperless environment, demonstrated ability to work in a team-oriented environment; demonstrated ability to provide good customer service.
  • Strong interpersonal skills and ability to establish rapport.
  • Committed to excellence, has strong work ethic and takes pride in their work.


The EMAC Group is a Headhunting and Executive Search Firm for the mortgage industry. Our clients range from regional and national banks, direct-to-agency lenders and correspondent mortgage bankers that are focused on acquiring the best talent.

Our Talent Agents have direct communication with hiring managers allowing us to get you in front of company decision makers. 
We provide you with one-on-one interview preparation and coaching to help you find the best-fit employers to achieve your career aspirations.

We respect your privacy and all inquiries are strictly confidential.

The team at EMAC has helped thousands of industry professionals like you find their ideal job since 1995.

Apply Now or call 888.801.3622 to Schedule a confidential Discovery Call!

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