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Fulfillment Support Supervisor

Greater Detroit Area, MI · Banking/Loans
Aggressive Growth Bank Client seeks Experienced Fulfillment Professional to support corporate and branch expansion.

The Fulfillment Support Supervisor will develop and conduct a variety of new hire onboarding and ongoing training classes to include but not limited to: mortgage lending; the functionality of use of AllRegs, access to the Product Matrixes and system work necessary to lock a loan; loan closing and post-closing fundamentals; compliance fundamentals; loan processing and system use; and introduction to the use of Encompass.
 Essential Job Duties:
  • Provide feedback to management regarding the effectiveness and success of the various training programs.
  • Develop and conduct training sessions related to the implementation of new software applications, procedures, products, and compliance requirements.
  • Develop and conduct training sessions related to department cross-training.
  • Conduct web-based trainings and travel to branches as required. 
  • Maintain process and procedure documentation as it pertains to the training material required for the primary mortgage loan origination system.
  • Provide feedback regarding the effectiveness of training and individual employee results, job performance concerns, and future learning plans.
  • Coordinate training meetings and events.
  • Work to improve training methods and skills; finds and incorporates improved training methods.
  • Respond to daily affiliate inquiries and assist with resolution of production problems.
  • Assist others and serve as a back-up various departments as needed.
  • Performs other duties as assigned.

Job Requirements:
  • Bachelor’s degree or equivalent experience. 
  • 5 - 7 years mortgage industry experience required.
  • 1 – 3  years experience in a training role preferred.
  • Must have good training techniques and presentation skills.
  • Good public speaker at ease moderating large groups.
  • Creative ability, writing proficiency, visual graphics design ability.
  • Ability to establish and maintain effective and comfortable relationships with employees, supervisors, and senior management.
  • Must be able to articulate performance outcomes objectively for trainees and managers.
  • Advanced knowledge of MS Word, Excel, Outlook and PowerPoint.
  • Must be available to travel to affiliate locations as is necessary, including out of state.
  • Exceptional facilitation, presentation, and listening skills.
  • Excellent verbal and written communication skills.
  • Strong writing skills, attentive to details and capacity to develop quality training material.
  • Strong written and verbal communication skills; ability to establish and maintain effective and comfortable relationships with employees, supervisors and senior management.
  • Highly proficient in time management, organization, planning and prioritization.
  • Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic.
  • Ability to manage changing priorities, meet deadlines and adapt to a changing business environment.
  • Familiar with new technology systems and paperless environment, demonstrated ability to work in a team-oriented environment; demonstrated ability to provide good customer service.
  • Strong interpersonal skills and ability to establish rapport.
  • Committed to excellence, has strong work ethic and takes pride in their work.

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