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Loan Servicing Specialist

Cleveland, OH · Banking/Loans
The Loan Servicing Specialist (Inside Loan Officer) will provide professional and knowledgeable assistance to borrowers in a call center environment. Responsible for providing an outstanding customer service experience for current loan customers. Act as the first point of contact for customer telephone calls and e-mails to ensure their satisfaction and loyalty by assisting in, and resolving, a wide variety of Loan Servicing inquiries. Perform all duties in accordance with company policies and procedures and all state and federal regulations. 

Job Responsibilities:
  • Responsible for the new loan set up on the sub-servicing system.
  • Perform outbound calls and receive inbound calls from Borrowers.
  • Provide customer service support to borrowers. 
  • Pull all required documents for the new loans.
  • Follow up with appropriate departments to obtain missing documents.
  • Reconciling and monitoring data accuracy on the MERS systems.
  • Working with insurance companies to reflect the proper mortgagee clause.
  • Monitoring and collecting first payments from mortgagors.
  • Responding to inquiries from mortgagors on their loan account.
  • Other Duties as Assigned.

  • Associates Degree or higher in business related field preferred.
  • Experience in banking or financial related field preferred.
  • Exceptional Customer Service skills required.
  • Working knowledge of loan documentation, loan systems, operations and accounting.
  • Excellent interpersonal, oral and written communication skills.
  • Ability to produce great work with limited management involvement.
  • Highly proficient PC skills including MS Excel and Word.
  • Great organization skills, very detailed oriented.
  • Ability to adjust priorities to changing circumstances and maintain quality in fast paced atmosphere

About The EMAC Group:

EMAC is an executive search firm that focuses entirely in the mortgage industry. Our clients range from regional and national banks, direct-to-agency lenders and correspondent mortgage bankers that are focused on acquiring the best talent. Our experienced mortgage recruiting team has placed thousands of industry professionals since 1995.

We realize the search for your "Ideal Jobs" requires time, our Talent Agents help you find the best employers to achieve your career aspirations. We respect your privacy and all inquiries are strictly confidential.

Schedule a confidential Discovery Call!
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