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Encompass Administrator - Remote

Las Vegas Remote, NV · Accounting/Finance

Job Summary:

The Encompass Administrator is responsible for systems administration to include primarily Encompass.


  • Maintain Encompass system functions and adjust configuration settings to meet business needs.
  • Ensure Encompass is functioning consistently in accordance with applicable laws and regulations relating to the mortgage lending industry and information security.
  • Work alongside multiple departments within the organization and outside vendors to understand business processes and functions.
  • Research changes and manage periodic system enhancements in upcoming versions of Encompass and other integrated applications, informing users of impact and document test results.
  • Seek areas of opportunity for process-flow improvement in system functionality and workflow.
  • Responsible for analysis, planning, testing and implementation of projects and tasks.
  • Lead discovery meetings with department managers and end users to capture requirements
  • Design and implement solutions by creating a new workflow, input forms, code base assemblies, plugins and standalone applications
  • Coordinate, implement and support other third-party services and their interactions with the LOS
  • Manage system change development, testing and deploying when necessary.
  • Ensure that proposed solutions work as desired through system analysis.
  • Complete documentation and testing of system changes.
  • Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality.
  • Perform day-to-day monitoring of systems.
  • Troubleshoot and provide ongoing Help Desk support to all departments.
  • Maintain user roles, security settings, access settings, etc.
  • Perform other duties as assigned.
  • Based on business needs overtime may be required.
  • Perform other duties as assigned.


  • High school degree or GED
  • 2 + years Ellie Mae Encompass Administration experience
  • 2 + years of mortgage industry experience with strong knowledge of general loan origination software and processes

Physical/Sensory Requirements:

  • Must be able to lift 25 pounds at a time
  • Bend, stoop and stretch as needed
  • Prolonged periods of sitting, standing and or ambulating (Employee has some control over the length of time)
  • Prolonged use of computers, telephone, and other standard office equipment which includes reading, writing, listening or speaking
  • Fluency in English language (written, oral, spoken); fluency in a second language desirable

Excellent Salary and bonus structure.
Apply today

The EMAC Group is a Headhunting and Executive Search Firm for the mortgage industry. Our clients range from regional and national banks, direct-to-agency lenders and correspondent mortgage bankers that are focused on acquiring the best talent.

We realize the search for your Ideal Job requires time, our Talent Agents provide you with one-on-one interview preparation and coaching to help you find the best-fit employers to achieve your career aspirations.

We respect your privacy and all inquiries are strictly confidential.

The team at EMAC has helped thousands of industry professionals like you find their ideal job since 1995.

Schedule a confidential Discovery Call!  

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