Mortgage Recruitment and Training Firm seeks B2B Outbound Call Center Manager for New Port Richey office.
The EMAC Group (EMAC) is offering an exciting new opportunity for a qualified Call Center Manager to join our growing organization. We are a national mortgage recruitment and training provider, servicing direct mortgage lenders, banks and independent mortgage bankers.
The ideal candidate manages a high volume of warm leads by leveraging advanced phone qualification skills and customer service. In this role the call center team invites targeted mortgage industry professionals to upcoming training events. Providing our recruiting team with qualified candidate to cultivate through the recruiting cycle to achieve our specific recruiting goals.
Under the supervision of the Managing Director, the Call Center Supervisor is responsible for the effective workflow of up to 10 New Talent Agents. The Call Center Supervisor works with talent agents to ensure procedures and tasks are completed to EMAC's standards with specific focus on increasing and optimizing sales and recruiting opportunity, with an emphasis on efficiency while working with new clientele.
The Call Center Supervisor will also be responsible for performance tracking and monitoring, agent productivity reporting, coaching and training, and many other key aspects of the organization. This is an exciting opportunity in a fast-paced, high-volume work environment!
- Minimum of 3 - 5 years supervisory experience in a call center environment
- Knowledge of performance evaluation and customer service metrics
- Proficient in MS Office and call center equipment/software programs
- Proven track record of supervising in a fast-paced call center environment
- Proven familiarity and understanding of KPI’s and performance metrics
- Proficiency with Database management required
EMAC offers the full scope of benefits: A competitive compensation and bonus package Medical, Dental , Vision and company matched 401K. This is a Full-Time position, Monday through Friday, no weekends! Our hours of operation are from 9:00 a.m. to 6:00 p.m.
We are a rapidly growing organization whose values resonate in our work environment: Respect, Integrity, Value and Opportunity. If you are looking to join a meaningful company with rewarding benefits and excellent culture – please apply today!
To be considered, please submit a resume and cover letter.