Call Center Supervisor - Outbound

Location: Palm Harbor, FL
Date Posted: 01-09-2018
New Mortgage Recruiting Firm seeks B2B Call Center Supervisor for Palm Harbor office.

The EMAC Group (EMAC) is offering an exciting new opportunity for a qualified Call Center Supervisor to join our growing organization. We are a national mortgage recruitment and training provider, servicing direct mortgage lenders, banks and independent mortgage bankers.

The ideal candidate manages a high volume of warm leads by leveraging advanced phone qualification skills and customer service. In this role the call center team invites targeted mortgage industry professionals to upcoming training events. Providing our recruiting team with qualified candidate to cultivate through the recruiting cycle to achieve our specific recruiting goals.
 
Under the supervision of the Managing Director, the Call Center Supervisor is responsible for the effective workflow of up to 10 New Talent Agents. The Call Center Supervisor works with talent agents to ensure procedures and tasks are completed to EMAC's standards with specific focus on increasing and optimizing sales and recruiting opportunity, with an emphasis on efficiency while working with new clientele.

The Call Center Supervisor will also be responsible for performance tracking and monitoring, agent productivity reporting, coaching and training, and many other key aspects of the organization. This is an exciting opportunity in a fast-paced, high-volume work environment!
 
Requirements:
  • Minimum of 3 - 5 years supervisory experience in a call center environment
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Proven track record of supervising in a fast-paced call center environment
  • Proven familiarity and understanding of KPI’s and performance metrics
  • Proficiency with Database management required
EMAC offers the full scope of benefits: A competitive compensation and bonus package Medical, Dental , Vision and company matched 401K. This is a Full-Time position, Monday through Friday, no weekends! Our hours of operation are from 9:00 a.m. to 6:00 p.m.
 
We are a rapidly growing organization whose values resonate in our work environment: Respect, Integrity, Value and Opportunity. If you are looking to join a meaningful company with rewarding benefits and excellent culture – please apply today! 

To be considered, please submit a resume and cover letter.

About The EMAC Group:

EMAC is an executive search firm that focuses entirely in the mortgage industry. Our clients range from regional and national banks, direct-to-agency lenders and correspondent mortgage bankers that are focused on acquiring the best talent. Our experienced mortgage recruiting team has placed thousands of industry professionals since 1995.

We realize the search for your "Ideal Jobs" requires time, our Talent Agents help you find the best employers to achieve your career aspirations. We respect your privacy and all inquiries are strictly confidential.

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